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One thing I’ve learned during my time in HR is that things don’t always go how you’d hope, despite your best efforts.
Obviously very few people try and get it wrong, but the reality is that the skills you need to run a business and those needed for and managing your staff are often very different.
The clue is in the name really – Human Resources. It’s dealing with one of the least predictable beings on earth…humans.
It is one of the reasons that it is so important to have the right documents, policies and procedures in place. That’s way if you do need to have a “conversation” with one of your team there, it can be factual and crucially un-emotional. And based on something “tangible” rather than a “implicit” agreement that some many businesses rely on.